Refund policy

Refund Policy for léro

Thank you for shopping at léro. We appreciate the trust you place in us with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • The item must be returned within 30 days from the date of purchase.
  • Proof of purchase is required.

2. Non-Refundable Items

Several types of goods are exempt from being returned or refunded:

  • Gift cards
  • Downloadable software products
  • Customized or personalized items
  • Perishable goods
  • Health and personal care items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at hofirlouay19930@gmail.com with your order number and details about the product you wish to return.
  2. Our customer service team will provide you with a Return Authorization Number (RAN) and the return shipping address.
  3. Pack the item securely in its original packaging along with the proof of purchase and the RAN.
  4. Ship the item back to us using a trackable shipping service.
  5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Process

If your return is approved:

  • Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hofirlouay19930@gmail.com with photos of the damaged or defective product. We will replace the item or issue a refund as per your preference.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:

léro
Address: lot hassna lot 74 apt 3 20000 casablanca
Email: hofirlouay19930@gmail.com
Website: leroclub.store

Changes to This Refund Policy

léro reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

By making a purchase from léro, you agree to abide by the terms and conditions of this Refund Policy.